Support

Most things can be solved from your account. If not, send us a request using the form below.

Common requests

  • Cannot sign in: reset your password. If you lost access to two-step verification, use the form.
  • Email or password change you did not make: tell us right away using the form and review your account security.
  • Membership and renewal: see membership tiers and your account.
  • Email and notification settings: choose your notices.
  • A post, person, listing or vendor: use Report on the item, then follow it under my reports.
  • A vehicle already registered by someone else: open a confidential ownership case when the duplicate notice appears. We never reveal another owner's identity.

What we cannot help with

BYDPH.org does not handle LTO transfers, payments between members, event fees or vehicle warranty and repairs. For warranty and service, contact an authorized BYD service center.

Send us a request

Include what happened and any error message. Never include passwords, sign-in codes or OR/CR details.

BYDPH.org is independent of BYD and its Philippine distributor.